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Ordering

To place an order, contact our Customer Service Department at 1-800-999-9399 or 763-504-3570 between 7:30 A.M. and 4:30 P.M. CST, Monday through Friday. You can also email your order to customerservice@carlson-airflo.com or fax your order to 763-531-8291. All orders must be accompanied by a Purchase Order and will be confirmed in writing prior to shipping. Orders must include the following information:

  • Refrigerated case information (including manufacturer's make and model number, e.g. Hill-CHLP listed on the purchase order)
  • Color of system (standard finish is black)
  • Complete ship-to address, billing address if different, contact person at store, email and phone number
  • Requested date of delivery, name and number of person placing the order

Carlson AirFlo Merchandising Systems racks are available in many configurations and are generally 23 3/4" in width and either fixed or adjustable in depth. Carlson AirFlo Merchandising Systems racks will arrive pre-pinned provided correct refrigerated case information is given at time of order. If case information is not available, pins can be sent loose along with case mounting instructions. When ordering produce racks, dividers are available for each profile. We recommend ordering dividers based on a multiplier of 1.5 times the number of racks ordered.

Lead Time
Please contact AirFlo Customer Service at customerservice@carlson-airflo.com or 1-800-999-9399 for current lead times.

Pricing (subject to change without notice)
All prices must be confirmed prior to acceptance. Pricing and availability for customer products are based on lead time and quantity. Contact our Customer Service Department for specific details. Existing stock may be reworked or modified for additional costs. Pricing quoted is FOB Brooklyn Park, MN.

Credit Terms
Credit terms are subject to review by Carlson AirFlo. All U.S. accounts are rated for credit, pending application and approval. All payments are due in U.S. currency. Taxes are paid by the purchaser in the state in which the taxes are levied (based on final destination) and will be included on the invoice unless resale certificate is on record in the office of our parent company, Stein Industries, Inc. For export orders, please email customerservice@carlson-airflo.com.

Credit Card Payment
Carlson AirFlo gladly accepts Visa, MasterCard, and American Express.

Shipping
Shipments will be sent via common carrier. When feasible, a preferred carrier will be used. However, we reserve the right to ship via any responsible carrier. Rate charges or discrepancies are between carrier and consignee. Carlson AirFlo Merchandising Systems ships prepaid and adds to invoice. Carlson AirFlo Merchandising Systems assumes no responsibility for carrier rates or charges, nor will it make any allowance from prices for freight charges. All freight ships FOB Brooklyn Park, MN.

If the shipment is damaged in transit, please do not unpack the merchandise. Notify the driver and note damage on the Bill of Lading, then contact our Customer Service Department for assistance. If the shipment has already been unpacked, keep all packing materials and contact our Customer Service Department for assistance. Please note that all freight claim damage is the responsibility of the customer. All damages must be reported within 48 hours of receipt of shipment.

Next Day Air, Second Day Air and Saturday deliveries are available upon customer's request but must be submitted in writing. Cost will be added to invoice. All expedited shipments will require formal acknowledgment from customer.

Returns
If you need to return any product, please contact Customer Service at 1-800-999-9399 to obtain a Return Authorization Number to schedule a pick-up. Returned equipment must be in original cartons and in new, resaleable condition. A restocking fee will be charged on returned products. No returns will be accepted after 30 days of receipt of order or without a Return Authorization Number.

Please note: International Orders, Build to Order and Custom Products are not returnable.